Unfortunately the first phone had an issue with freezing / crashing screen
She basically contacted her network provider which was Orange and they decided to send out a new phone.
The new phone arrived but while making calls the screen would go blank
We got back on the phone to orange and spoke to one of their engineer guys who could not help on the issue We were almost on the verge of sending the phone back but I noticed something while surfing the net where someone else had fixed the issue
Basically when you replace / change the screen protector it can mess up the motion sensor so you need to go into settings and re-calibrate it
just a matter of touching a few buttons really, very simple.My wife was over the moon as she has almost fallen in love with the phone
I`ll be doing a video review on the LG Viewty smart asap so watch this space
Cheers all, hope this helped.
mrix